So you will see I also have a review of this dealership stemming back to 2016 and my opinion has become even stronger since. Yesterday I retired the 2013 Optima and walked out with an amazing 2019 upgraded new model that is amazing. More amazing is the continued level of service that is sought by the management of this dealership. While many dealerships struggle with true customer service, this dealership (while it had its issues in the past) has continued to hold a high bar for their representatives and consultants. In an email to Danielle Ortega who handled my financing, approval and overall experience, I reiterated that my sales consultant Mike Khartabil was above and beyond the best I have experienced. I have been in executive roles for quite some time during my 29 career. I don't pull punches and I don't recommend easily. . This recognition is truly deserved. I could not have asked for a more open an honest sales consultant...and that's saying a lot in the car business. Mike was with me every step of the way, even when I directed him that I was not going to waste my time, nor his, unless the research, paperwork and assessment of whether an option was even possible, was completed. xxxx, I wasn't even going to step foot in the dealership until he assured me that things would be reviewed in advance. His knowledge of the Kia brand, the vehicles and the process of how to execute the new purchase was top-tier. If you are in the market for a new vehicle, I would highly recommend checking Kia out first, especially with the new Telluride. Then immediately ask for Mike. Don't pass go. Don't collect 200 dollars....just go straight to Mike. He'll take care of you and I guarantee you'll have a completely new dealership experience.